Close Icon

Frequently asked questions

If the answer's not here. Get in touch we're happy to help.


  • What facilities do all the Hideaways have?
  • How do the Hideaways differ?
  • Which Hideaways welcome pets?
  • Which Hideaway am I staying in?
  • Why didn’t I didn’t get a confirmation email?
  • What time can we check in and where will I get the key?
  • What time is check-out – and where should we leave the key?
  • How do we get to The Hideaway Experience?
  • We’ve found the farm – how do we find our Hideaway?
  • How easy is it to get to The Hideaway Experience by train?
  • Where do I get the key?
  • Are there any supplies in the Hideaway?
  • Will you come and meet us?
  • Will a housekeeper visit?
  • What if something’s not what I expected?
  • Can you recommend a local restaurant?
  • Can you recommend a pet friendly restaurant?
  • Are there good walks from the Hideaway?
  • Where are the nearest good beaches?
  • Do any Takeaways Deliver?


  • All the Hideaways are graded 5 star by Visit Scotland. 

    Each Hideaway has a private hot tub, a private sauna, large double bath for two, wood burning stove, cocktail bar, super king-size bed and contained garden with gas-BBQ. All have complementary wifi and SONOS music systems in each hideaway.

    It saves time ahead of your stay if you download the SONOS music APP on your phone or IPAD ahead of your stay. 

    The Lovers & Stargazers benefit from the additional facilities of a heated relaxation room, outdoor day bed and ice machine.