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Frequently asked questions

If the answer's not here. Get in touch we're happy to help.

questions

  • What facilities do all the Hideaways have?
  • How do the Hideaways differ?
  • Which Hideaways welcome pets?
  • Which Hideaway am I staying in?
  • Why didn’t I didn’t get a confirmation email?
  • What time can we check in?
  • What time is check-out – and where should we leave the key?
  • How do we get to The Hideaway Experience?
  • We’ve found the farm – how do we find our Hideaway?
  • How easy is it to get to The Hideaway Experience by train?
  • Where do I get the key?
  • Are there any supplies in the Hideaway?
  • Will you come and meet us?
  • Will a housekeeper visit?
  • What if something’s not what I expected?
  • Can you recommend a local restaurant?
  • Can you recommend a pet friendly restaurant?
  • Are there good walks from the Hideaway?
  • Where are the nearest good beaches?

answers

  • All the Hideaways are graded 5 star by Visit Scotland. 

    Each Hideaway has a private hot tub, a private sauna, large double bath for two, wood burning stove, cocktail bar, super king-size bed and contained garden. All have complementary wifi. 

    We are in the process of installing SONOS music systems in each Hideaway - at the moment the Lovers, Honeymooners and Romantics have SONOS installed.

    The Dreamers will have this installed by July 2019. In the Romantics there is no SONOS outside at the moment but a different music system and speaker works. The outside SONOS will be installed at the Romantics by July 2019.

    It saves time ahead of your stay if you download the SONOS music APP on your phone or IPAD ahead of your stay.