Your privacy and the privacy of your data is really, very important to us.
We will never sell your details or pass your details to anyone else. We gather information during your booking, so we can make the run to up to your stay and the stay itself as great as an experience as it can be.
What data do we collect?
Booking details – we never store any payment information or card details. We ask for personal information such as your name and partner’s name to personalise our communications with you. We store purchase and transaction history.
Contact us – when you get in touch with us using the website, livechat, by email or by phone, we may keep a record of this. If you contact us using a form on our website we may keep these details incase we need to contact you about your enquiry.
Surveys - once a year we undertake a survey with guests about their break and to gain views on future customer experiences. This survey is entirely optional. We will store this information and use the information for research purposes and to improve our service. We also store competition entry information.
Platinum Club – anyone who has stayed with us has the opportunity to join our loyalty scheme, known as the Platinum Club. This is optional. We will store information on how many times guests have stayed in order to be able to issue rewards such as gift vouchers.
E-news - if you have stayed with us we will only add you to our monthly e-newsletter if you have opted in to joining our Platinum Club OR if you have opted in to receive our e-newsletter.
Choosing your communication preferences – if you have stayed with us you can log into your account and select options for how you wish to be contacted by us in the future, including no future communication.
All data is stored on secure servers. Every payment transaction is encrypted.
How do we use your data?
We use your data to provide a personal service to you during your stay – for example we hold your mobile phone number, so we can offer an early check in if we can, and contact you on the morning of your arrival.
We use your data to keep you updated on special offers, services and new developments in our business, if you have subscribed to receiving e-news or offers.
We use your data to manage our business effectively – for example by reviewing what marketing methods are working to attract guests to book a stay.
External website links
We do have a small number of external links on our website, for example, other local businesses we recommend. We cannot guarantee or verify the content of any external website links.
Disclosure of your information
We will not disclose any of your information to anyone outwith the Management Team in our business, The Hideaway Experience.
Deleting your personal information
If you would like us to delete any of your personal information please email firstname.lastname@example.org.
Access to information
If you would like access to see what information we store about you and your booking, we can provide this to you for a fee of £10. We are fully compliant with the Data Protection Act of 1998.