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The important information about your stay

Your privacy and the privacy of your data is really, very important to us.

We will never sell your details or pass your details to anyone else.  We gather information during your booking, so we can make the run to up to your stay and the stay itself as great as an experience as it can be.

What data do we collect?

Booking details – we never store any payment information or card details. We ask for personal information such as your name and partner’s name to personalise our communications with you.  We store purchase and transaction history.

Contact us – when you get in touch with us using the website, livechat, by email or by phone, we may keep a record of this.  If you contact us using a form on our website we may keep these details incase we need to contact you about your enquiry.

Surveys -  once a year we undertake a survey with guests about their break and to gain views on future customer experiences. This survey is entirely optional. We will store this information and use the information for research purposes and to improve our service. We also store competition entry information.

Platinum Club – anyone who has stayed with us has the opportunity to join our loyalty scheme, known as the Platinum Club. This is optional. We will store information on how many times guests have stayed in order to be able to issue rewards such as gift vouchers.

Communication Options

E-news -  if you have stayed with us we will only add you to our monthly e-newsletter if you have opted in to joining our Platinum Club OR if you have opted in to receive our e-newsletter.

Choosing your communication preferences – if you have stayed with us you can log into your account and select options for how you wish to be contacted by us in the future, including no future communication.

Storing Data

All data is stored on secure servers. Every payment transaction is encrypted.

How do we use your data?

We use your data to provide a personal service to you during your stay – for example we hold your mobile phone number, so we can offer an early check in if we can, and contact you on the morning of your arrival.

We use your data to keep you updated on special offers, services and new developments in our business, if you have subscribed to receiving e-news or offers.

We use your data to manage our business effectively – for example by reviewing what marketing methods are working to attract guests to book a stay.

External website links

We do have a small number of external links on our website, for example, other local businesses we recommend. We cannot guarantee or verify the content of any external website links.

Disclosure of your information

We will not disclose any of your information to anyone outwith the Management Team in our business, The Hideaway Experience.

Deleting your personal information

If you would like us to delete any of your personal information please email stay@thehideawayexperience.co.uk.

Access to information

If you would like access to see what information we store about you and your booking, we can provide this to you for a fee of £10.  We are fully compliant with the Data Protection Act of 1998.


We may revise this Privacy Policy from time to time.  Any changes will be updated on this website page.


If you have any questions about our Privacy Policy, please do not hesitate to contact Caroline Millar (Owner) at stay@thehideawayexperience.co.uk or by calling 01382 320 707.


Cas Millar Consulting trading within The Hideaway Experience Privacy Notice (from hereonin referred to as Cas Millar Consulting)


Cas Millar Consulting gathers and processes your personal information in accordance with this privacy notice and in compliance with the relevant General Data Protection Regulation (GDPR) and laws.  This notice provides you with information on your rights and our obligations, and explains how, why and when we process your personal data.

Cas Millar Consulting’s registered office is at Balkello Farm, Auchterhouse, by Dundee DD2 0RA and we are a company registered in Scotland under company number SC656 860.

We are registered on the Information Commissioner's Office Register as ZB357407 . 

Caroline Millar is Cas Millar Consulting’s Data Controller, and she can be contacted on 01382 320707

Personal Data

Information we collect

CasMillar Consulting processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our services. We will never request any unnecessary personal data from you and will only process your information as specified in this notice.

All data collected will be for legitimate business interest.

The fullest extent of personal data we will collect from you is: 

If you are under the age of 13 please do not provide Cas Millar Consulting with any personal data. If you are under the age of 16 please ensure that you have permission from your parent or guardian before you provide any personal information to Cas Millar Consulting.


How we use your personal data

Cas Millar Consulting takes your privacy very seriously and we will never disclose, share or sell your data without your consent, unless required to do so by law.

We will only share your information with third parties where there is a legitimate business interest however if you participate in a project funded by a third party then we may be required to share your data with the funder but this will be highlighted prior to you providing your data.  

We only retain your data for as long as is necessary and for the purposes specified in this notice and other guidance provided by Cas Millar Consulting.

Where you have consented to us providing you with information related to specific services, you are free to withdraw this consent at any time.  To withdraw consent please contact Caroline Millar, Data Controller, and she can be contacted on  01382 320707.

The purposes and reasons for processing your personal data are detailed below: - 

How long we will keep your data

Cas Millar Consulting only ever retains personal information for as long as is necessary and we have strict review and retention policies in place to meet these obligations.

Sharing and disclosing your personal data

We do not share or disclose any of your personal information without your consent, other than for the purposes specified in this notice or where there is a legal requirement. Cas Millar Consulting uses Mailchimp, Eventbrite and Slido to provide the services below. However, all processors acting on our behalf only process your data in accordance with instructions from us and comply fully with data protection laws and any other appropriate confidentiality and security measures.

Will I be contacted for marketing purposes

We will only send you marketing emails if you have given your consent to receive them.



If we receive a request from you to exercise any of the above rights, we may ask you to verify your identity before acting on the request. This is to ensure that your data is protected and kept secure.

Cas Millar Consulting will always advise:

​Cas Millar Consulting takes every reasonable measure and precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures in place, including:

Cas Millar Consulting only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however, you wish to raise a complaint about the processing of your personal data or are unsatisfied with how we have handled your information, you have the right to make a complaint with the supervisory authority.

Make your complaint in the first instance to:

Caroline Millar, Cas Millar Consulting, Balkello Farm, Auchterhouse, by Dundee. DD3 0RA.

caroline@casmillar.co.uk   01382 320707

Report a concern to:

Information Commissioners Office (ICO), Supervisory Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SKP 5AF

0303 123 1113  www.ico.org.uk


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