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Join a growing luxury accommodation business, offering an excellent opportunity to learn and be mentored.

This hands-on role involves learning all aspects of running an existing 5-star operation as well as supporting a new food and wellness related venture.

Full training will be provided so although this role might suit someone with experience in the hospitality industry, it may also fit someone with no experience in this field. The emphasis for this role is on the qualities and characteristics of the successful candidate, prioritising these attributes over specific experience.

Send your CV along with a cover letter to Victoria:


Location: On site - Balkello Farm, Auchterhouse, By Dundee, DD3 0RA.

Length of Contract: Permanent

Hours: Full-time position (40 hours per week). 9am-5pm with some weekend and evening work ( one and a half weekends in a 4 week period). Will consider flexible working pattern.

Responsible to: The Business Development & Operations Manager

Salary: £26,000-28,000 per annum.


Key Responsibilities:

The post holder must enjoy working outdoors. This role will involve overseeing the daily operations at the Hideaway properties (located throughout the farm) in all weathers. Taking a hands-on approach to supporting housekeeping and maintenance staff in order to deliver an exceptional experience to guests.

Other elements of the role will include:

  • Customer relationship management
  • Sales
  • Marketing and Social Media
  • Financial management
  • Human Resource Management


Essential Personal Attributes:


The ability to build positive relationships with others including external stakeholders and internal members of the team. A warm smile, extended handshake, ability to find common ground, pro-active yet fitting conversation. A people person. You can read a room and adapt to circumstances and people. You will not only have a personality, but it will also reflect the Hideaway Experience brand.

Problem Solver

Someone who doesn’t walk away from a problem. A “can do this” attitude. Someone who doesn’t turn a blind eye to issues needing resolved. Finds a solution to conclusion. Knows when to ask others for advice and help but takes responsibility to ensure issues fully resolved.

Attention to detail

The detail makes all the difference and gives the WOW factor to our guests. You will pride yourself on delivering perfection time after time. You understand the need for process and consistent delivery of a tried and tested operation.


Being organised is all about making decisions. You will naturally be someone who re-evaluates tasks and their priority for the day, week and month ahead. You will be able to balance a varied workload.


You turn up 10 minutes early. Pro-actively plan your day/week ahead. You will be keen to support the team and won’t let others down.


Desirable Skills & Knowledge:


  • Two years’ experience in tourism and hospitality
  • Business or Tourism at HND or above.


  • Experience in digital marketing, managing websites.
  • SEO and social media skills.
  • Reporting on marketing performance.

I.T. Systems

  • Proficiency using Microsoft 365 software and Xero accounting package.


  • Track record of managing staff (even if it is only one or two people).


Additional Requirements:

  • Full driving license and access to a vehicle as the office and premises are in the countryside which is 5 miles north of Dundee.
  • There will be an element of PA duties to Caroline, including walking the family dogs and running the odd errand.


Employee Benefits:

Developing you

We will train you in different areas of a tourism business and you will have access to learning about developing a new venture from the ground up.

Top place to learn about agritourism

Balkello Farm is home to an award winning agritourism business, The Hideaway Experience, as well as the HQ for Scottish Agritourism. No better place to learn about the sector. You will also gain access to further training through the opportunity to attend Agritourism meetings and networking events from time to time. This will widen your knowledge and skills.

Small team

A small friendly team. You will feel part of. Your input matters and your voice is heard. We like to have a laugh. Regular social events together provided by the business such as seasonal dinners. We also work hard and support each other.

5 Star Accommodation Benefits

Complimentary Hideaway night stays for yourself and 20% discount for friends and family.

Green space

A good place to have an office. On a farm with beautiful views. Option to work in the garden in summertime. Walking routes for taking a break or a longer walk before or after work, looking after mental and physical health. About to start fortnightly personal trainer sessions for staff.

Flexible working

We care about our team and their circumstances. If it doesn’t impact on the business, then we are happy to accommodate flexible working hours.


If required, we can discuss the provision of staff accommodation.